What a shame that you want to return

    Have you had the pillow for less than 14 days? Then we recommend trying it a bit longer. Your body often needs 7 to 21 days to get used to a new pillow.

    Do you want to try the pillow longer than the current trial period of 6 weeks? Please contact us. We are happy to help you!

    Choose your return method below

    Receive store credit

    Send your products back and we will convert the amount into store credit.

    The return costs are on us.

    Choose this option

    Money back

    Send your products back and we will refund the amount to your account.

    The return costs are at your own expense.

    Choose this option

    Returning in 5 steps

    1. Choose your return method
      Choose whether you want to receive the return amount as store credit or as a refund (return costs at your own expense).
    2. Register return
      On this page, you can register your return with your postal code and order number.
      Having trouble? Add a hashtag # add for your order number or contact us via klantenservice@ligwijzer.nl.
    3. Remove old labels
      Remove old shipping labels from the package to avoid confusion.
    4. Pack the product well
      Use a sturdy box or bag and include a note with your name and order number.
      Without this information, we cannot process your return.
    5. Send via a carrier of your choice
      Take your package to a shipping point. You will pay the shipping costs when creating the return label.
    6. Keep your shipping receipt
      You will receive a Track & Trace code. Keep this safe until your return is processed.
      You will receive a confirmation once your return is received.

    Do you have a question about our products or your order?

    Please contact us using the email address or phone number below. We are happy to help!

    You can reach us from Monday to Friday between 10:00 AM and 4:00 PM at:
    klantenservice@ligwijzer.nl and 0513-792037